Hanah vs Heidi: AI scribe vs Allied health oriented workflows

The short version

Heidi is an AI scribe designed for general practitioners working in clinical practice. It does connect to allied health systems — Cliniko, Halaxy and Nookal among them — but you work in Heidi and push the finished note across, and that connection sits on its Practice tier rather than the plans a solo clinician buys.

In the real world

Resilient audio recording

Community care requires clinicians go where they're needed, not where the wifi is the best. Hanah transcriptions are designed to work even when the internet disconnects, ensuring no detail is lost through a consult.

Multimodal: Photographs and videos

Important details often go beyond simple speech — an occupational therapist is documenting accessibility, a physio is prescribing precise exercises that require deliberate and specific motion.

This is why Hanah supports photos and videos and can reference and integrate them into documentation.

Your workflow

Hanah is placed inside the most popular allied health aligned practice management platforms. You don't login to a different platform to record your visits or transcriptions, then click to copy them across to your PMS. It's built right into your PMS, saving clicks, time and reducing mistakes.

Heidi's own Cliniko guide describes the other shape: open the Sessions panel in Heidi, pick the appointment, run the consult there, then click "Push note to Cliniko". It works, and it files a draft treatment note. It is still a second application you work in.

Treatment & Engagement

• Home exercise programs are well supported, bring your own library, use YouTube or record your patient.
• The patient gets a plain-language summary so they understand their condition and what you are doing to help.
• Outcome measures are personalised to what the patient cares about - they don't understand elbow flexion, but they know they can't reach the top shelf.
• Care plan documents stay maintained — when a later session changes the plan, the document updates rather than going stale.

How each company handles accuracy

Every scribe vendor claims accuracy, as of writing none are transparent about how they benchmark it. We publish a standing accuracy and hallucination report with our methodology and our worst numbers alongside our best.

Most AI Scribe companies treat their platform as a strict SaaS product, focusing on vague numbers like satisfaction rates - but, to our knowledge, no error-rate report you could hold them to. Ask any vendor you evaluate, us included, for their measured error rates and methodology.

Pricing

Prices move, so check both pricing pages. As of writing: Heidi's free plan covers transcription with standard templates, with advanced templates and unlimited documents gated to its paid Clinician and Practice tiers. Its own pricing table lists the EHR integration add-on as available on Practice and Enterprise, and limited or unavailable on Free and Clinician — so the PMS connection is a team-tier purchase, not something a solo clinician unlocks. As a workflow system Hanah is placed inside your PMS, with deep PMS and EHR integrations at all levels.

The bottom line

If all you want is the note, Hanah is one of the best note-writers on the market with industry leading transparency and accuracy - we publish our benchmarks to prove it. But with a note-writer alone you will still be paying separately — in subscriptions or in evenings — for everything the note was supposed to enable: the exercise program, the patient summary, the outcome measures, the forms, the follow-up. Hanah does that work from the same consult, in one product, at one price. That is the product we build — a scribe that stays.